The shipping options we offer are listed below.

All of our orders are sent via Royal Mail® with a range of options to suit your delivery requirements.

We ship to UK addresses only. This includes the Highlands and Islands, Scilly Isles and the Isle of Man


Postal Service

Cost

Royal Mail 1st Class

£1.95

Royal Mail 1st Class Signed For

£3.95

Royal Mail Special Delivery (Guaranteed by 1pm next working day)

£8.95

Royal Mail Special Delivery with Saturday Guarantee (Guaranteed by 1pm including a Saturday)


£15.95

Service

Royal Mail 1st Class

Royal Mail 1st Class Signed For

Royal Mail Special Delivery

Approximate Delivery Times

1-2 working days

1-2 working days

1 working day

Returns

In accordance with the Consumer Contracts Regulations which came into place in 2014, the customer has 14 days from the time the goods are received to cancel their contract and return goods at their own expense without having to give a reason. All returns should be indicated beforehand with The Crystal Cove® customer service department. All goods must be returned to The Crystal Cove® 296 Swansea Road, Waunarlwydd, Swansea, SA5 4SL.

Exchanges and returns are at the expense and responsibility of the customer except cases in which the goods delivered are done so in error in accordance with the original purchase order or the customer can provide photographic evidence to The Crystal Cove® of damage during transit in which case returns are at the expense of The Crystal Cove® and the rules regarding loss or damage during transit shall be invoked. The Crystal Cove® shall determine the method used for goods to be returned and shall refund the customer accordingly. The Crystal Cove® retains the right to refuse whole or part of a return postage claim if the customer has not followed the rules outlined. Customers should obtain a proof of postage when returning goods and provide photographic proof of this upon request.

If a customer is returning or exchanging goods not based upon a delivery error or damage, they can do so using any method they choose. The goods remain the responsibility of the customer until received by The Crystal Cove® who will not be held liable for replacing or refunding any goods not received. The Crystal Cove® therefore recommends returns and exchanges made at the customer’s expense to be made using a signed for service.

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to the original packaging. Any free items received as part of an offer must also be considered as part of the original order and returned alongside all other goods.

The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods where this is possible. If an exchange for alternative goods is requested, it is the responsibility of the customer to pay for any deficit in cost of the goods. In the event an exchange is requested for goods of a lesser value, the difference in cost will be refunded to the customer.

If the right to withdraw is exercised and a refund (minus return postage costs) is requested, The Crystal Cove® will make every effort to refund the customer within 30 days.